We at The Simple Coffee Table Store want you to feel absolutely comfortable with every
aspect of your online shopping experience. We know that how and when an order will
ship is of extremely high importance to you. If you ever have any questions about
shipping estimates or methods please contact us.
The Simple Coffee Table Store partners with many manufacturers and distributors all
over the country to bring you, the customer, the products you want in the shortest
amount of time at the lowest prices possible. While both our costs and your costs
are a strong consideration for these partnerships, we also ship from many U.S. locations
to ensure that we do not use more fossil fuels than we need to deliver your purchase.
Energy conservation is extremely important to all of us at The Simple Coffee Table Store
as well as all other Simple Stores.
We use many local and national freight and small parcel carriers to ship your order
in the most efficient way possible. Be advised that due to certain conditions, products
may be shipped using an alternative to the method stated on the product page. Once
an order ships, we will notify you via email of this status update, along with any
available shipment tracking information. Most carriers can provide for you an estimated
delivery date. We try to estimate the time in which each item ships, but please
keep in mind these are just estimates, not actual delivery dates. Items occasionally
go out of stock or become discontinued. We will send you all available information
we have about your order fulfillment status.
For Truck Freight and White Glove deliveries, the shipping company
will attempt to contact you to schedule a convenient time for you to
receive your delivery. Please note, the shipping company will make
multiple attempts to reach you at the telephone numbers provided by
you during checkout. In the event you are unable to be reached, no
response is received, or you are unwilling to accept delivery of your
order, your order will be returned in accordance with our standard
return policies.
At this time, The Simple Coffee Table Store can ship only to addresses in the contiguous
United States.
Each product on The Simple Coffee Table Store has a particular shipping method associated
with it so we can provide our customers with the most efficient delivery. The Simple Coffee Table Store partners with only the best carriers across the country. Here are
the ways your order might ship.
Products under a certain weight will be shipped by UPS, FEDEX, DHL or USPS. For
many of the smaller items that we sell, these companies will provide the fastest
and safest way to deliver your order. In most cases, our order will arrive between
1 and 6 business days (1 to 10 business days for USPS) after it ships.
The Simple Coffee Table Store does not require a signature for small parcel deliveries.
However, signing for your delivery might be standard policy for the courier company.
To ensure that they will leave your parcel without you having to sign for it, leave
a note instructing the driver to deliver your package “No Signature Required.” You
should also include your name and tracking number with this note.
* In certain circumstances, this product be may delivered via an alternative shipping
method at no additional expense to you.
Products heavier or larger than the specified small parcel weight limit will be
delivered by truck freight. This means, that when the order arrives at the shipping
address, it is the customer’s responsibility to unload the item/s. If you are unable
to remove the item from the back of the truck by yourself, please make sure that
you have someone available to help you when the delivery arrives.
For residential deliveries, the shipping carrier will contact you at the telephone number provided to schedule a
delivery appointment. In most cases, companies offer appointment windows of usually
2 to 4 hours, between 8:00 am and 5:00 pm EST, Monday through Friday.
Please inspect the package at the time of delivery. If you notice that the box shows
signs of any damage, or if you are at all concerned that there might be damage,
please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative
will ask you to sign. This action simply insures that if there is any damage, it
will be easy to take care of the problem. Otherwise the item or its damaged parts
may not be replaced.
In addition to regular truck freight services, if you think you may not be able
to unload the item delivered to you by regular truck freight, or if you cannot arrange
for help at the time of delivery, most truck freight companies may be able to help
you remove it from the back of the truck into your house for an additional fee.
You should request extra shipping services at the same time that your order is placed.
* In certain circumstances, this product be may delivered via an alternative shipping
method at no additional expense to you.
Due to the size and weight of certain products, for your convenience we have coordinated
the shipping and delivery of this item with a white glove freight carrier. White
glove carriers differ from common carriers in many ways:
- When your order arrives in your area, you will be telephoned by a representative
from the white glove carrier to arrange a 4 hour window for delivery.
-
All white glove deliveries will provide the unloading and transport
your item(s) from their truck to inside your home or office.
Additionally, the white glove team will provide addition services as they are described
below.
White Glove Bronze
Bronze service level provides inside the threshold of your residence. Product will be left in a front entrance, mudroom, or garage. If you live in an apartment building or condo, the product will be carried up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The product will be left in the original packaging.
White Glove Silver
Silver service level provides delivery to the room of choice within your residence. Silver service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us. The product will be left in the original packaging.
White Glove Gold
Gold service level provides delivery to the room of choice in your residence. Gold service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging if requested. We recommend retaining your packaging to make easier the process of returning on order. If you need the product moved up additional flights please contact us.
In all cases the shipper will not connect, assemble or install any electrical or component wires. Having items carried up more than two-flights of steps and longer assembly periods are available for an additional fee. Please contact us if you feel you need these services.
White Glove Platinum
Platinum service level provides delivery to the room of choice inside your residence. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging if requested. We recommend retaining your packaging to make easier the process of returning on order. If you need the product moved up additional flights please contact us.
*For delivery services where packaging can be removed and disposed of, we urge our
customers to save the original packaging. In the event you wish to return your item(s),
all returns must be in original packaging or additional funds may be incurred during
the return process.
**In all cases the shipper will not hookup any electrical or component wires. Having
items carried up more than 2 flights and longer assembly periods are available as
additional services which would require additional charges. Contact us if you believe
you would require such additional services.
The Simple Coffee Table Store offers free shipping on nearly all of our products. We
do this to keep your shopping experience easy to understand. The price you see is
the price you will pay. Please be aware that many other websites will not disclose
your total order cost until much later in the checkout process. We at The Simple Coffee Table Store want you to know exactly what you will be buying and how much you
will be paying from the moment you begin shopping with us. Please be aware that
if you decide to return your purchase to us, we will refund to you the entire purchase
price excluding any shipping and handling fees which The Simple Coffee Table Store accrued
during your order fulfillment. If you have any questions about this, please give
us a call.
At this time, The Simple Coffee Table Store can ship only to addresses in the contiguous
United States.